FAQ
Looking for authentic handicrafts and modest handmade clothing?
We specialize in creating high-quality modest apparel, handmade dresses and coats from Silk Road textiles, handcrafted wooden and ceramic decor and other accessories from Uzbekistan. Whether you’re searching for unique modest fashion, vibrant oriental decor, or one-of-a-kind ceramic pieces, our goal is to make your shopping experience clear, simple, and enjoyable. Below, you’ll find answers to the most common questions about our products, ordering, and delivery.
About Our Products
Q: Where are your products made?
A: All our chapan coats, textile decor, wooden crafts are handcrafted in Uzbekistan by skilled artisans using traditional techniques passed down through generations.
Q: Are your clothes suitable for modest wear?
A: Yes. Our clothing is designed with modesty in mind, while showcasing authentic Uzbek patterns and ornamentation.
Ordering & Payment
Q: How do I place an order?
A: Simply add your chosen items to the cart and proceed through our secure checkout. If you want a custom order, contact us before purchasing.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, and other payment options available through Shopify’s secure payment system.
Q: Can I cancel my order?
A: You can cancel before your order enters production or shipping.
Delivery
Q: How long will my order take to arrive?
A: Items are shipped within 3–5 business days.
Delivery within Luxembourg and Germany usually takes 1–3 business days after dispatch.
Q: Do you ship outside Luxembourg?
A: Standard delivery: Luxembourg and Germany only. For EU or international delivery, please contact us for a custom shipping quote.
Q: Can I pick up my order from Luxembourg if I live in a nearby country?
A: Yes. It’s possible to pick up your order from Luxembourg by choosing a PackUp 24/24 station. Customers from nearby countries can have their parcels delivered there for convenient collection.
Q: How does PackUp 24/24 delivery work?
A: After completing your order, you can select your preferred PackUp 24/24 station. Your parcel will be shipped there and stored securely for 7 days, giving you time to collect it whenever it suits you — day or night.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number and link to the tracking portal.
Returns & Refunds
Q: Do you accept returns if I change my mind?
A: Yes, items must be unworn, unwashed, unaltered, in original packaging, with original tags attached and and seals intact, returned within 14 days of delivery. Items with signs of wear (deodorant/makeup marks, scent, pet hair, pilling, stretched fabric) are not eligible. We reserve the right to refuse or apply a diminished-value deduction if an item is returned in unacceptable condition.
Q: What if my item is faulty or damaged?
A: Contact us within 48 hours with photos and your order details. If confirmed defective or non-conforming, we will arrange repair, replacement, or refund according to Luxembourg law.
Q: How do I start a return?
A: To request a return, please complete our Return Form. Once submitted, our team will review your request and provide the next steps by email. This ensures your return is processed smoothly and without delays.
Care Instructions
Q: How do I care for my garment?
A: Please refer to the detailed care instructions here - https://motadil.com/pages/washing-care-instructions
Other Questions
Q: Are your products ethically made?
A: Yes — we work directly with Uzbek artisans and small workshops, ensuring fair payment and safe working conditions.
Q: Do you offer gift packaging?
A: Yes, we can pack your item beautifully for gifting. Simply add a note during checkout or contact us after ordering.